The information a customer needs to identify and contact the trader.

Brand

GtoSky

Legal trading entity

Not yet published. This must be added before public payments are enabled.

Company number

Not yet published. This must be added before public payments are enabled.

Registered office

Not yet published. This must be added before public payments are enabled.

Trading or service address

Not yet published. This must be added before public payments are enabled.

Customer-service email

Not yet published. This must be added before public payments are enabled.

Customer-service phone

Not yet published. This must be added before public payments are enabled.

VAT number and treatment

Not yet published. This must be added before public payments are enabled.

Service coverage

Not yet published. This must be added before public payments are enabled.

Complaints contact

Not yet published. This must be added before public payments are enabled.

GtoSky should remain a private preview until the following information is verified, published in the customer journey, and checked by the operating business:

• legal trading name and, where applicable, company registration number
• registered office and customer-service contact details
• VAT treatment and VAT number where applicable
• service-area coverage and the identity of the contracting repair provider
• complaints contact and any applicable alternative dispute resolution information

Live Stripe configuration, real availability and coverage rules, confirmation emails, and a reachable cancellation and complaints route must also be tested before customers are sent to this website.

If GtoSky operates as an intermediary or books a third-party engineer, it must make clear who provides the repair service, who contracts with the customer, who receives payment, and who handles the complaint. That information should appear before the customer makes a payment.