HELP CENTRE

Useful answers before you book or pay.

Find the essentials about appointments, assisted bookings, secure payment requests, and what happens after checkout.

What do I pay when I book?

The booking journey shows the GBP deposit before secure checkout. Any additional repair work should be approved separately after diagnosis.

Can I book for a tenant, parent, or client?

Yes. Choose the assisted booking option, add the resident contact, and identify who should receive payment and appointment updates.

Can I pay a GtoSky request later?

Use the payment link issued by GtoSky, or enter the booking reference and payment email on the payment page to continue a pending deposit.

When is an appointment confirmed?

A visit is confirmed only after secure payment is verified. The confirmation screen shows the resulting status and appointment window.

Ready to arrange a visit?

Start with the address and appliance, then choose the appointment window.

Open your request securely or use your booking reference and payment email.